Help
Common topics below. For anything else, or if something looks broken, report an issue or email support@ppftintstudio.com.
Getting started
Create an account and choose a plan (or request a free 7-day trial) from the Get Started page. Once your plan or trial is active, download the desktop app from your Account page and log in with the same email and password.
Cutter connection issues
PPF/Tint Studio is compatible with most plotters, and a connected cutter is detected automatically over USB. If yours isn't found, check the USB cable, that the cutter is powered on, and that no other program is using it. If more than one USB device shows up, use Help Me Identify It under Settings → Cut Devices.
Missing or empty pattern library
The library reflects your active subscription. If patterns aren't showing, check Settings → Billing for your current plan status — an inactive or expired subscription shows an empty library rather than an error.
Cloud project saves
Save Project stores the current tab's pattern to your account (up to 200 saves, 20 saves per hour). Loading a save opens it in a new tab, alongside whatever else you already have open.
Forgot your password?
Use "Forgot password?" on the Log in page. We'll email you a code that resets it for both the website and the desktop app.
Billing & subscriptions
Check your plan, upgrade, cancel, or update your card any time from your Account page on this website (log in first), or from Settings → Billing inside the app.
Also see the FAQ on the homepage.